Contact us
We are a small team in Hyderabad and we read everything that comes in. For anything about a ride, a payment, your data, or getting into the beta, the fastest route is email.
admin@mypillion.co.in
Our main channel. We reply within one working day.
Phone
+91 76589 99944
Monday to Saturday, 9:00 am to 7:00 pm IST.
Address
J-602, Aparna Kanopy Marigold,
Gundlapochampally, Hyderabad,
Telangana 500100, India
What to contact us about
| Your query | Where to send it |
|---|---|
| Beta access — you want to ride or travel with us | Request beta access |
| A problem with a ride, a rider or a pillion | Report a ride issue — include the booking and date |
| A safety concern or misconduct | Report a safety concern — we prioritise these |
| Access to, correction of, or deletion of your data | Delete my account, or see the deletion section of the Privacy Policy |
| Press, partnerships or investment | Get in touch |
Emergencies
If you are in immediate danger during a ride, call 112 first. Report it to us afterwards and we will act on the account concerned and preserve the ride record.
Grievance Officer
Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the contact point for data protection requests under the Digital Personal Data Protection Act, 2023.
- Name: Kulvanth
- Designation: Grievance Officer, My Pillion
- Email: admin@mypillion.co.in
- Phone: +91 76589 99944
- Address: J-602, Aparna Kanopy Marigold, Gundlapochampally, Hyderabad, Telangana 500100, India
Every complaint is acknowledged within 24 hours and resolved within 15 days. Please include your registered mobile number and the booking concerned.
If we do not resolve it
- Consumer complaints: the National Consumer Helpline on 1915, or the consumer forum with jurisdiction, where the Consumer Protection Act, 2019 applies.